Welcome to our privacy notice.
We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy
notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices
and is not intended to override them.
We have tried to be brief and clear. We are happy to provide any additional information or explanation.
WHO WE ARE
|Data Controller(referred to as “we/us/our”) :
||Blueboy Carpets Ltd
|Other group companies :
|Name or title of Data Protection Manager :
||Simon La Porta
||11 Pyart Court Coleford GL16 8RG
This version was last updated on [02/05/18] and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
HOW WE COLLECT YOUR PERSONAL DATA
You may give us data orally or by corresponding with us by post, phone, email or otherwise, for example when you:
- enter into a contract with us or contact us about doing so;
- contact us about any contract we have with you;
We may also receive personal data about you from third parties and public sources, including other customers when they interact
with us and (if applicable):
||Making a referral
|Landlords/ estate agents
||Making a referral
HOW WE USE YOUR DATA
We will only use your personal data when the law allows us to.
We have set out below how and why we plan to use your personal data.
||Lawful basis for processing including basis of legitimate interest
To register you with our business
Performance of a contract with you
To perform any contract with you including:
(a) Managing payments, fees and charges
(a) Performance of a contract with you
(b) Collecting and recovering money owed to us
(b) Necessary for our legitimate interests (to recover debts due to us)
(c) Addressing any breach
(c) Necessary for our legitimate interests (to ensure compliance with contract terms)
CHANGE OF PURPOSE
Please note that we may process your personal data without your knowledge or consent where this is required or permitted
However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain
the legal basis for our actions.
IF YOU FAIL TO PROVIDE PERSONAL DATA
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to
enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the
personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which
we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data by contacting our DPM.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a
copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data
we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good
reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you
have successfully exercised your right to object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not
always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable,
at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and
there is something about your particular situation which makes you want to object to processing on this ground as you feel
it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal
data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process
your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal
data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful
but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it
to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether
we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have
chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to
automated information which you initially provided consent for us to use or where we used the information to perform a contract
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect
the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be
able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your
We do not knowingly collect data relating to children.
No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we
may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed
to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request
is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.